ServiceNow doubling India business: CEO

In India as part of a global tour to meet the over 10,000 employees in his first 100 days, Bill McDermott, CEO, ServiceNow said that the India business was doubling year on year.

"We’re growing at 113% year on year in India and if we keep doubling India every year, it will not only be a great place to build software but also an incredible market for us. A lot of the innovation will happen in India,” McDermott told ET.

India and California, where ServiceNow is headquartered, are home to its two biggest development centres and while declining to share the exact headcount, McDermott said that they would look at hiring ‘thousands’ more in India. " I have a long-standing love affair with India; it has been very good to me. We are going to build out a huge workforce here and work with the ecosystem to co-innovate and create solutions we can take to the rest of the world," he said.

Talent is a critical issue, and the company would look at working with universities to train students on their platform so that they are industry ready by the time they graduate.

ServiceNow is focusing on the financial services, pharma, technology and other regulated verticals in India as it partners with firms to help them with their digital transformation process. “Every leader today knows that they have to digitalise the company and drive great customer experience, because with great customer experience comes great customer loyalty. The other area is driving employee engagement, because if that is wonderful, then they can win the global war for talent,” said McDermott, who joined the company in November 2019, after leading tech major SAP for nine years. His vision, he said, was to make ServiceNow the defining enterprise software company of the 21st century. “I believe that digital transformation is the growth opportunity of our time. Companies don’t want to do the same thing marginally better but want business model innovation,” he said.

The company reported revenues of $3.46 billion for 2019, growing at over 30% annually. It has 10,371 employees globally, of which close to a third are believed to be in India.